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Practice Management

The practice manager, IT manager and team of receptionists are always available to help with appointments, enquiries, general advice and to listen to your ideas and comments.

Mrs Paula Bacon (f)

Practice Manager

Mrs Lucy Holland-Hancock (f)

IT Manager

Ms Donna Allen (f)

Dispensary Manager


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.


The secretaries provide secretarial support to the Practice and also arrange hospital referrals, chase-up appointments and liaise between hospital consultants and your doctors.

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