Repeat Prescriptions

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URGENT DISPENSARY NOTICE - PLEASE READ

On Monday 21st September the dispensary will be open for collections between 4-6pm ONLY.
If you can collect another day during the week please do, to avoid long queues.

The rest of the week will be usual times - 11am-1pm and 4-6pm.

We apologise for any inconvenience caused.

PHARMACY OPENING TIMES FOR COLLECTION ARE AS FOLLOWS

SAXILBY

MON -FRI 11am - 1pm & 4pm - 6pm

Currently the turn around for collection is 5 working days.


PATIENT NOTICE – TORKSEY DELIVERY SERVICE

We have been reviewing our delivery service over the last few weeks, and made the decision to make some changes.

THE ELMS RESIDENTS – in September your deliveries will be changing to Wednesdays. We apologise for any inconvenience caused, however feel there are too many deliveries to fit in to one afternoon, and want to ensure we provide the most efficient service possible to all patients.

Initially we won’t be able to provide delivery times, but we will be devising a route that we will stick to each week, that will help to give an idea of time. We will provide this list in hand outs, as well as leaving a notice at your reception area.

TORSKEY VILLAGE AND OUTSKIRTS RESIDENTS – your deliveries will continue to come on Thursday mornings.

ORDERING - will remain the same for all deliveries– please ensure you have your medication order placed by 2pm the Friday before

This is very much a new service to us that we put in place due to the volume of requests we had from patients. Please bear with us while we work to make it as efficient as possible, we are grateful for your support this far.

We do appreciate feedback; however please refrain from being rude to the dispensary staff. We have all worked extremely hard during this pandemic, working very long hours to ensure patients receive their medication. Despite facing issues with sourcing many items of stock from suppliers, and working with significantly reduced staff, we have strived to put patient service and safety first at all times.

If anyone would like to discuss anything further please call the surgery. Leave your name and number with reception, and I will get back to you as soon as possible.

Donna Allen – Dispensary Manager – 01522 263444

Monday 17th August 2020


TELEPHONE QUERIES

As of Monday 3rd February 2020 Dispensary phone lines will only be open for queries between 2pm - 5pm. 

PLEASE NOTE IF ORDERED ON A FRIDAY YOUR NEXT COLLECTION WILL BE WEDNESDAY. WE DO NOT PROCESS PRESCRIPTIONS OVER THE WEEKEND.

We do not take telephone requests for repeat prescriptions.

There are post boxes internally at Torksey and Saxilby Surgeries.

Alternatively, requests can be faxed, posted to the surgery or ordered online via the link at the top of this page. Please ring reception for more details on how to obtain your unique password.

Please ensure you only order what you NEED.  Medication waste costs the NHS approximately £300 MILLION a year.

Dispensing

If you are a patient on our dispensing list i.e. you live more than 1 mile from your nearest pharmacy you can collect your prescribed medication from the surgery. However, if you live less than 1 mile from the nearest pharmacy the rules do not allow us to dispense your medicines and you will have to get your medicines from a chemist. We can arrange for prescriptions to be sent to a chemist of your choice i.e. Skellingthorpe, Saxilby etc. Please note it is your responsibility to indicate where you would like to collect your medication.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.


PRESCRIPTION EXEMPTION CHECKER

Many of us assume that we are entitled to FREE prescriptions, but getting it wrong could cost you. A new campaign from NHS England and NHS Business Service Authority aims to help people understand if they are entitled to FREE prescriptions and how to claim correctly to avoid penalty charge notices of up to £100.

All you need to do is visit www.nhs.uk/checkbeforeyoutick to use the eligibility checker. Answering a few simple questions will help you understand if you can tick the box for a free prescription, and what you proof you need to show your pharmacists when you're collecting your prescription, or when it's being delivered to you.

If you are NOT entitled to FREE prescriptions, there's other financial help available such as the NHS Low Income Scheme and NHS Prepayment Certificates. To find out more, visit www.nhs.uk/healthcosts.

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