Welcome to Trent Valley Surgery
We are now operating a total triage system due to the current Coronavirus outbreak and have changed the way we make appointments. Please click here for more information.
We would like to say a massive thank all of our patients for their understanding and continuing support through this difficult time.
Unfortunately we have had to cancel some routine tests for our patients due to problems experienced by NHS supplier Roche. Unfortunately, this current situation is out of the control of the practice so we would ask patients to be bear with us while the situation is resolved.
We would like to assure all patients if tests are urgent that we are able to carry these out. We understand how frustrating this situation is for everyone and we will do everything we can to ensure that routine tests are rebooked as soon as we are able.
UNFORTUNATELY THERE IS A NATIONAL PROBLEM WITH THE CHEMICALS USED BY LABORATORIES WHEN TESTING BLOOD SAMPLES.
SO, WITH IMMEDIATE EFFECT, WE HAVE BEEN INFORMED TO PAUSE ROUTINE TESTING OF BLOOD SAMPLES. WE DO NOT KNOW WHEN A NORMAL SERVICE WILL RESUME.
REGRETTABLY WE WILL HAVE TO CONTACT PATIENTS TO CANCEL THEIR BLOOD TEST APPOINTMENTS. WE RECOGNISE THIS WILL CAUSE FRUSTRATION AND ANXIETY AND APOLOGISE FOR THIS BUT THIS SITUATION IS COMPLETELY OUTSIDE THE PRACTICE'S CONTROL.
THE DEPARTMENT OF HEALTH IS LOOKING INTO THIS AND WE WILL KEEP YOU UPDATED ONCE WE HAVE MORE INFORMATION.
PATIENTS WHO REQUIRE URGENT BLOOD TESTS WILL BE PRIORITISED BY THE CLINICAL TEAM.
THANK YOU FOR YOUR UNDERSTANDING AT THIS TIME.
PATIENTS AGED 65 AND OVER & PATIENTS AGED 18-64 IN AN AT RISK GROUP (there will be a limited number of appointments for 18-64 year old in these clinics due to the vaccine delivery schedule)
Saturday 24th October at TORKSEY
Saturday 31st October at SAXILBY
Saturday 21st November at SAXILBY
ALL the above clinics are by appointment ONLY please attend alone unless a family member has an appointment also. Face masks must be worn within the surgery. There will be a strict one way system in place at both Torksey and Saxilby clinics, please arrive as close to your given time as possible.
Housebound patients and children eligible will be contacted to arrange in due course.
During the current coronavirus we advise you set up online access for ordering of your medication to save you coming to the surgery. If you would like to sign-up to our online services to be able to order your medication online, book appointments and receive SMS text messages please click HERE for further details.
If you have already registered click here to access SystmOnline.
SystmOnline is ONLY available from within the UK. You cannot access SystmOnline from abroad.
(Site updated 21/10/2020)