Welcome to Trent Valley Surgery
We are now operating a total triage system due to the current Coronavirus outbreak and have changed the way we make appointments. Any patients requiring a face to face appointment will be triaged and screened via telephone usually in the morning. If a face to face appointment is necessary this will be arranged for the afternoon.
We are now using QDoctor which is a video consultation system which the clinician will suggest if they deem necessary during the telephone consultation. Please click here for more information on how the QDoctor system works.
We would like to thank all of our patients for their understanding and continuing support through this difficult time.
PLEASE DO NOT ATTEND THE SURGERY UNLESS ABSOLUTELY NECESSARY.
DUE TO STAFF SHORTAGES AND ISSUES WITH OBTAINING CERTAIN MEDICATIONS THE COLLECTION TIME FOR PRESCRIPTIONS IS NOW 5 WORKING DAYS. WE ARE ALSO REDUCING PRESCRIPTION COLLECTION TIMES FOR BOTH SITES. TIMES ARE AS FOLLOWS...
TORKSEY 11AM-1PM MON-FRI
SAXILBY 11AM-1PM & 4PM-6PM MON-FRI
We cannot supply more than 28 days of medication.
We cannot put through orders more than a week early.
Anyone going away to self isolate - they will have to register temporarily where they are staying, we can still only supply one month.
We are unfortunately having to temporarily close our Torksey Branch. This closure will be in effect from Monday 23rd March. It will remain open for people to collect their medication ONLY. Please use the letter box for prescription orders which will still be processed the same way and ready within 48 hours of issuing your request.
During the current coronavirus we advise you set up online access for ordering of your medication to save you coming to the surgery. If you would like to sign-up to our online services to be able to order your medication online, book appointments and receive SMS text messages please click HERE for further details.
If you have already registered click here to access SystmOnline.
SystmOnline is ONLY available from within the UK. You cannot access SystmOnline from abroad.
(Site updated 01/06/2020)